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Salesforce Certified Administrator certification is designed for professionals who want to validate their knowledge and skills in different Salesforce products, including Salesforce Lightning Experience, Sales Cloud, Service Cloud, and other critical Salesforce functionalities. Salesforce Certified Administrator certification is meant to identify individuals who have a thorough understanding of Salesforce administration, declarative customization options, and basic data management. The Salesforce Certified Administrator exam is an excellent opportunity for professionals to enter the Salesforce ecosystem and showcase their talent and expertise to potential employers.

Salesforce is a cloud-based software company that offers a range of customer relationship management (CRM) products, including Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. To ensure that its users can effectively manage and customize these products, Salesforce offers a range of certifications, including the Salesforce-Certified-Administrator (Salesforce Certified Administrator) Exam. Salesforce Certified Administrator certification is designed for individuals who have experience with Salesforce and wish to demonstrate their expertise in managing and configuring its various products.

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Salesforce Certified Administrator Sample Questions (Q198-Q203):

NEW QUESTION # 198
Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.
The VP of Sales requested that this information be accessible on the opportunity and available for reporting.
Which two options should the administrator configure to meet these requirements?
Choose 2 answers

A. Customize Opportunity Contact Role.
B. Customize Campaign Member Role.
C. Add the Opportunity Contact Role related list to the Opportunity page layout.
D. Add the Campaign Member related list to the Opportunity page layout.
E. Customize Campaign Role.

Answer: A,C

NEW QUESTION # 199
An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, andManagers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.
Which two ways should these folders be shared?
Choose 2 answers

A. Share the R&D folder with Support Managers with Edit Access.
B. Share the Helpdesk folder with Support Agents with View access.
C. hare the Support Reports folder with Support Agents with ViewAccess.
D. Share the Support Reports folder with Support Managers with Edit Access.

Answer: B,D

Explanation:
Explanation
To share report folders with different groups of users with different levels of access, an administrator can use folder sharing settings under setup. Folder sharing settings allow administrators to share report folders with public groups, roles, roles and subordinates, territories, or portal roles with view or edit access. In this case, the administrator can share the Helpdesk folder with Support Agents with view access so they can run Helpdesk reports but not edit them; and share the R&D folder with Support Managers with edit access so they can view and edit R&D reports.
References:https://help.salesforce.com/s/articleView?id=sf.reports_builder_folders_sharing.htm&type=5

NEW QUESTION # 200
Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
Which Solution Should be administrator suggest to meet this requirement?

A. Prebuilt Flow Templates.
B. Prebuilt Email Templates.
C. Prebuilt Quick Texts
D. Prebuilt Auto-Responses.

Answer: B

Explanation:
Explanation
Prebuilt email templates are email templates that have been created and provided by Salesforce for common use cases such as sending welcome messages, confirmation emails, etc. They can be used by Cloud Kicks to have consistency when communicating with customers on cases via email channel with categories to help search for the proper message. Prebuilt email templates can be accessed from the email action in the case feed or from the email composer in Lightning Experience. They can also be filtered by category to find the most relevant template for each case. Prebuilt quick texts, prebuilt flow templates, and prebuilt auto-responses are not solutions for having consistency when communicating with customers on cases via email channel; they are used for different purposes such as inserting common phrases, creating guided processes, or sending automated replies. References:
https://help.salesforce.com/s/articleView?id=sf.email_templates_prebuilt.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.email_templates_use.htm&type=5

NEW QUESTION # 201
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?

A. Include the action in the Salesforce Mobile Navigation menu.
B. Create a custom Lightning App with the action.
C. Modify compact Case page layout to include the action.
D. Add the Salesforce Mobile and Lightning Experience action to the page layout.

Answer: D

NEW QUESTION # 202
An administrator at Cloud Kicks has a flow in production that is supposed to create new records.
However, no new records are being created.
What could the issue be?

A. The flow URL is deactivated.
B. The flow is read only.
C. The flow trigger is missing.
D. The flow is inactive.

Answer: D

Explanation:
Explanation
A flow can be active or inactive depending on whether you want it to run or not. An inactive flow cannot be run by users or processes until you activate it. If a flow in production is supposed to create new records but it is not doing so, it could be because the flow is inactive and needs to be activated. References:
https://help.salesforce.com/s/articleView?id=sf.flow_distribute_activate.htm&type=5

NEW QUESTION # 203
......

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