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Demo Peoplecert ITIL-4-BRM Test - ITIL-4-BRM Free Pdf Guide

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

Topic
Details

Topic 1

Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.

Topic 2

Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.

Topic 3

Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.

Topic 4

Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.

Topic 5

Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.

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Pass Guaranteed Quiz 2025 Peoplecert ITIL-4-BRM: ITIL 4 Specialist: Business Relationship Management Pass-Sure Demo Test

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q33-Q38):

NEW QUESTION # 33
In the context of a cooperative relationship, which would NOT be a role of business relationship management?

A. Using information to look for new ways to add value for the service consumers
B. Balancing becoming a trusted partner with investing too much in high-value services
C. Achieving strategic alignment and setting common goals and priorities
D. Identifying tailored services that meet service outcome and experience expectations

Answer: B

Explanation:
In a cooperative relationship, Business Relationship Management focuses on adding value, achieving strategic alignment, and identifying tailored services; balancing the risk of over-investing in high-value services is not one of its defined roles.

NEW QUESTION # 34
A small organization's problem management practice has been assessed at capability level 2, with only one criterion met at level 3.
Which TWO factors should this organization consider MOST in the context of the
"Where do we want to be?" step in the continual improvement model?
1. The costs and time required to achieve level 3
2. How to achieve level 5 for the practice
3. The impact of missing capabilities on the business
4. How to improve all four dimensions of service management at once

A. 1 and 2
B. 3 and 4
C. 1 and 3
D. 2 and 4

Answer: C

Explanation:
In setting improvement targets, the organization should weigh the costs and time required to reach Level 3 (factor 1) and understand how the missing capabilities currently impact the business (factor 3), ensuring that objectives are both feasible and aligned with business priorities.

NEW QUESTION # 35
An organization is observing the interactions they have with their customers when negotiating service targets.
Which technique is this an example of?

A. Voice of the customer
B. Gemba walk
C. Value stream mapping
D. Stakeholder analysis and mapping

Answer: B

Explanation:
A Gemba walk involves directly observing work and interactions in the real environment such as customer negotiations to gain firsthand insights into processes.

NEW QUESTION # 36
Which describes the skill of self-awareness?

A. The ability to question effectively and demonstrate active listening
B. The ability to be introspective and understand one's own behavior
C. The ability to persuade stakeholders at all levels within an organization?
D. The ability to understand trends in technology and influence long-term planning

Answer: B

Explanation:
Self-awareness is defined as the capacity for introspection and understanding one's own behaviors and their effects.

NEW QUESTION # 37
Which TWO means of automation should an organization use to check whether its business relationship models can be applied to a particular situation?
1. Workflow management tools
2. Mind mapping
3. Analysis and reporting tools
4. Knowledge management and sharing tools

A. 3 and 4
B. 1 and 2
C. 2 and 3
D. 1 and 4

Answer: A

Explanation:
Analysis and reporting tools can automatically evaluate data and metrics to determine if a given relationship model is suitable.
Knowledge management and sharing tools provide accessible repositories of models and contextual information to support automated decision-making on applicability.

NEW QUESTION # 38
......

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